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Check that Fluento has microphone permission: iPhone → Settings → Fluento → Microphone; Android → Settings → Apps → Fluento → Permissions → Microphone. If permission is on and it still fails, close the app fully and reopen it — another app holding the microphone, such as a call or a voice recorder, will block it.

Check the volume and the silent switch, then check Profile → the audio toggle in a conversation. If other apps play sound and Fluento does not, email us with your device and app version.

Fluento needs a working connection for every spoken turn and every report. On a weak connection, turns can take several seconds or time out. If reports fail repeatedly on a good connection, tell us roughly when — we can look at it from our side.

Send us the receipt or order number from Apple or Google. Do not pay again. See Cancellations & Refunds.

In your App Store or Google Play account settings, not in Fluento — step-by-step here. Deleting the app does not cancel a subscription.

Profile → Export my data for a copy of everything. Profile → Delete account to remove it, and the same screen can reset your progress without deleting the account — see what gets deleted.

Please send it to us with what you asked and what it replied. That is how prompts and guardrails get fixed. Background on why this happens: AI Disclaimer.