Cancellations & Refunds
Last updated 29 October 2026This page explains how Fluento Plus is billed, how to cancel, and how refunds work. It applies alongside our Terms of Use.
The important bit. Fluento Plus is sold and billed by the Apple App Store or Google Play — not by us. We never receive your card details and we cannot charge or refund you directly. Cancellations and refunds go through the store that took your payment.
What you are buying
| Plan | Price | Period |
|---|---|---|
| Fluento Plus, monthly | ₹299 | 1 month, renewing |
| Fluento Plus, yearly | ₹1,999 | 12 months, renewing |
| Free trial | ₹0 | 7 days, once per person |
Prices include applicable taxes unless the store shows otherwise at purchase. The free tier costs nothing and needs no payment method.
Auto-renewal
A subscription renews automatically for the same period unless you cancel at least 24 hours before the current period ends. The store charges your payment method within 24 hours of the renewal date. If you started a free trial and did not cancel before it ended, the first period is charged then.
How to cancel
Cancelling stops the next charge. You keep Plus until the end of the period you have already paid for.
iPhone or iPad
Settings → your name → Subscriptions → Fluento → Cancel Subscription. Or in the App Store app: your profile picture → Subscriptions.
Android
Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Fluento → Cancel subscription.
Deleting the app does not cancel anything. Neither does deleting your Fluento account. The subscription lives in your store account and has to be cancelled there, or it keeps renewing.
Refunds
Because Apple and Google are the merchants of record, they decide refunds under their own policies.
Apple
Request one at reportaproblem.apple.com, signed in with the Apple Account that made the purchase. Apple reviews each request individually.
Google Play
Request one at play.google.com/store/account/subscriptions or through Google Play's refund form. Google generally allows a self-service refund within 48 hours of purchase and reviews later requests case by case.
Where we can help
If the store declines and you believe the charge was wrong — you were billed twice, charged after cancelling, or Plus features never unlocked — email support@fluento.cc with your receipt or order number. We will look into it and, where the fault is ours, support your refund request with the store. We cannot override a store's decision, and we cannot process a refund ourselves for a payment we never received.
What we do refund
- If we discontinue Fluento while you have paid for a period you cannot use, we will arrange a pro-rata refund through the store that billed you.
- If a billing error on our side gave you Plus you paid for but could not use, tell us and we will either restore the access or support a refund for the affected period.
What we do not refund
- Periods you were subscribed for and could have used but chose not to.
- A renewal you forgot to cancel, except where the store grants it under its own policy.
- Dissatisfaction with how much your English improved — the AI Disclaimer explains why we make no promise about results. The 7-day free trial exists so you can judge the product before paying.
Price changes
If we change the price of a plan, the new price applies from your next renewal, and the store will notify you and ask for consent where its rules require it. You can cancel before then.
Your statutory rights
Nothing on this page limits rights you have under consumer law — including, in India, under the Consumer Protection Act, 2019 — that cannot be limited by agreement.
Contact
Orvion Technologies, Delhi, India · support@fluento.cc
We reply to billing queries within 2 working days.