Delete your account and data
Last updated 29 October 2026You can delete your Fluento account and the data attached to it at any time, from inside the app or by asking us. This page explains both routes and exactly what goes.
From inside the app
Open Fluento and go to Profile.
Scroll to the Account section and tap Delete account.
Read what will be removed, then type DELETE to confirm.
Your account is deleted and you are signed out. This cannot be undone.
By email
If you cannot sign in, email support@fluento.cc from the address on the account with the subject Delete my account. We may ask one question to confirm it is you. We acknowledge within 72 hours and complete the deletion within 30 days.
What is deleted
| Data | What happens |
|---|---|
| Your account and sign-in | Deleted. The email can be used to sign up again later as a new account. |
| Learning profile — language, coach, voice, goal, level | Deleted |
| Mistake Bank and saved words | Deleted |
| Streak, practice days, practice time, activity history | Deleted |
| Assessment scores and reports | Deleted |
| Transcripts of your conversations and recordings | Deleted |
| Voice recordings | Already deleted from our systems after each session was processed; nothing is retained to delete. |
| Notification schedule | Deleted |
Data is removed from our live systems promptly and from backups within 30 days.
What we may keep, and why
- Records we are legally required to keep — for example, transaction records needed for tax or accounting. These are kept for the period the law requires and are not used for anything else.
- Anonymous, aggregated counts that cannot identify you, such as how many sessions ran on a given day.
- Support email you sent us, for up to 24 months, unless you ask us to delete that too.
Deleting your account does not cancel a paid subscription. Apple and Google hold the subscription, not us, and it will keep renewing until you cancel it in your store account settings. Cancel it before you delete your account — how to cancel.
Purchase records held by Apple or Google are theirs, not ours. To have those removed, contact the store directly.
If you only want some of it gone
You do not have to delete everything to start over. Profile → Delete account → “Reset progress, keep account” clears your streak, practice history, Mistake Bank and saved words while keeping your account and your profile. And Profile → Export my data gives you a copy of everything first — worth doing before you delete.
Questions
Orvion Technologies, Delhi, India · support@fluento.cc